Build an Effective Training Program
Once your employees know about the business change, it is important to ensure that you create an effective training program which can either be informal or structured to teach your employees the knowledge and skills the business change requires to operate efficiently.
Training could include micro-learning online modules or a blended learning approach incorporating on the job coaching and mentoring or face to face training sessions.
-What skills and behaviors do the change require for it to be effective?
-What training delivery methods will be very effective?
Implement a Support Structure
Providing a support structure is very important as it will help your employees to practically and emotionally adjust to the business change and to build technical skills and proficiency behaviors required by the business change.
Since some changes can lead to restructures or redundancies, it is good that you provide support such as counseling services to help your employees navigate the situation. You can help your employees adjust to changes regarding how a role is performed by setting up a mentorship or an open door policy with management to give them a platform to have any questions they have regarding the business change answered. If this interests you then here are some other tips to transform your organization.
-Where is support most required?
-What kind of support can be very effective?
Measure the Change Process
Throughout the entire change management process, it is good to put in place a structure to measure the impact the change has on your business. Make sure that there are continued reinforcement opportunities to build proficiencies. Additionally, you need to evaluate your change management plan to determine its effectiveness and any lessons learned.
-Did the change help your business achieve its goals?
-Was the change management process a success?
-Is there anything that could have been done differently?