Big business changes can be daunting and often people won’t implement these fundamental changes as they just seem too hard. However, it needn’t be and these tips are here to help drive you through such changes.
Define the Business Change Clearly and Align It to the Goals of Your Business
This important step might seem obvious but many businesses don’t consider it. It is one thing to decide the change you need and entirely another to perform a critical review against your business objectives and performance goals with the aim of ensuring that the business change will keep your business on track financially, strategically, and ethically. This step will also help you determine the value of the business change you are considering and help you quantify the inputs and effort you need to invest.
-What does the business change entail?
-How will the change benefit your business?
Determine the Impact of the Business Change and the People It Will Affect
Once you have determined the business change you would like and its importance, the next thing to do is to determine the impact of the business change at different organizational levels. Determine how the change will affect every business unit and the individuals involved. Doing this will help you know the training and support needed to mitigate the impacts of the business change.
-What are the impacts of the business change?
-Who will this business change affect the most?
-How will the business change be received?
Come up With a Communication Strategy
While all the employees need to be taken on the change journey, the first 2 steps will have shown you those employees you have to communicate the business change too. Look for an effective way to communicate to the individuals or group that will be affected most by the business change.
Ensure that the means of communication that you choose includes the following: a timeline for how the business change will be communicated incrementally, key messages and the communications mediums and channels that will be used.
-How would you like the business change to be communicated?
-How will the feedback be managed?
Build an Effective Training Program
Once your employees know about the business change, it is important to ensure that you create an effective training program which can either be informal or structured to teach your employees the knowledge and skills the business change requires to operate efficiently.
Training could include micro-learning online modules or a blended learning approach incorporating on the job coaching and mentoring or face to face training sessions.
-What skills and behaviors do the change require for it to be effective?
-What training delivery methods will be very effective?
Implement a Support Structure
Providing a support structure is very important as it will help your employees to practically and emotionally adjust to the business change and to build technical skills and proficiency behaviors required by the business change.
Since some changes can lead to restructures or redundancies, it is good that you provide support such as counseling services to help your employees navigate the situation. You can help your employees adjust to changes regarding how a role is performed by setting up a mentorship or an open door policy with management to give them a platform to have any questions they have regarding the business change answered. If this interests you then here are some other tips to transform your organization.
-Where is support most required?
-What kind of support can be very effective?
Measure the Change Process
Throughout the entire change management process, it is good to put in place a structure to measure the impact the change has on your business. Make sure that there are continued reinforcement opportunities to build proficiencies. Additionally, you need to evaluate your change management plan to determine its effectiveness and any lessons learned.
-Did the change help your business achieve its goals?
-Was the change management process a success?
-Is there anything that could have been done differently?