Once you’ve created your logo and completed the payment, you get automatically free access to download the basic logo files from MY ACCOUNT > ORDERS page. That means you can use your customized logo files instantly and freely so we can’t offer a refund.

Refunds will only be considered for extra services only if the files are not sent and/or the service was not delivered yet. Cancellation of orders by the client will attract $1.5 USD + an 8% administration fee.